Unauthorised monthly payments

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    Junior Member
    Hi there, I am new to these forums so please bear with me as a newbie.
    I have just discovered that, in addition to my 2 correct SIM-only payments of £6.95 and £5.00, Lebara have been taking a £10.00 payment from my bank since September 2025.
    How do I go about getting this £70.00 refunded?
    Thanks in advance.

    2 replies

  • #2
    Junior Member
    I would ring customer support, the staff can’t really assist on the forums

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    • #3
      Community Manager
      Angrysteve please follow SuperUser52's advice. Customer support will be able to investigate what the payment was for and issue a refund if needed.
      Martin - Community Manager

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