Ordered a phone from Labara but no sign of the Delivery

MyWife and me are both with Labara and a have been really happy with the service so when my wife’s phone gave up we ordered a new one from Labara but 6 days on from the order date still no sign of the Delivery we are so disappointed in Labara I understand they use AO and DPD for delivery we have contacted DPD and for some reason it’s been sent back to AO we are about to Cancel but so Disappointed in the Service.

Waited almost a week showing
Delivery expected by:
Sunday 29th of March
its now 2nd April and no sign of the phone being Delivered so Disappointed in Labara as have always been pleased with there sim delivery.