I have 100 international minutes but can’t make international calls

I have been trying to call Canada with my lebara line. Unfortunately, it doesn’t go through. My package says I have 100 international minutes, but I can’t make international calls. What should I do? Is anyone else facing the same situation?

Sorry to hear that you're having difficulties making international calls Olamikunle001. What happens when you try to make a call? Are any indications that the call is dropping? Do you get any sort of ring tone?