My sim is not working in France , what can I do ?

Hi, first time to France since joining Lenora and my iPad doesn’t work on the Lenora sim , what can I do ?

Obviously I mean lebara 🤦🏼♀️🤦🏼♀️

Cas8642 are you able to test the SIM in another device to see if it's an issue with the SIM or the device?