How to lose a new customer in under 5 minutes

Ooh look here's my new SIM come in the post with a handy instruction sheet and free prong
Downloaded the app.
Put the SIM in the phone. (before you ask it is not some steam powered phone from 2002 is is a Samsung Galaxy A13)
Logged into the app.
Tried to link the number.
It does not text me a code. Tried several times. Looked on forums, not helpful. Still doesn't work.
LEBARA CANNOT SEND A TEXT! A mobile company in 2026 that cannot send an old school text. Let that sink in, as a first impression.
Lebara give me one reason why I should stay with you?

basketball I'm sorry to hear that you had issues with your SIM setup. Have you been able to get things up and running now?

Martin Yes I have. The instructions weren't helpful in that they didn't mention that I would need to wait for several hours. This should be in the welcome email.