Recharge

Hello Sir,

£5 has been deducted from my account, but my recharge was not completed. Could you please check what happened and help resolve this issue?

Thank you.

If you mean you haven’t had monies taken out for your tariff going forward to continue using Lebara,then from the app on landing page it’s : Your Plans / Manage & toggle Automatic Renewal to on. All the best

No sir, I think you misunderstood me. My recharge was not completed, so why were the money deducted from my account?

If that's the case, then please refund my money. My recharge was never completed, so why was £5 deducted from my account?