I paid Lebara £25 on the 2nd of Oct, when I phoned customer services they said it would refunded immediately, it hasn't been. I have now phoned then four times, they just keep telling me to phone another number, and they say it's not their problem, Now their saying I didn't pay the £25 although it shows up on my bank statement. I had to spend 40 minutes with my bank trying to get it refunded, and it will take over fifteen days. How useless can a company be telling me I didn't pay them when even my bank assures me I did?
Loading...