Poor customer service

I've been unable to make or receive calls now for three days.
Having spoken to customer support at least four times and raised a complaint, I am still yet to receive a resolution. Even more frustrating is that each time I contact customer support I have to repeat the whole issue again and I am given the same advice on what settings to change even though I've explained that this hasn't worked before.
To cap it all, when I quote the complaint reference number I am told that they can't look the details up on their system and I will have to repeat everything that I have explained many times before.
Was promised a phone call from technical support on an alternative number but this has yet to happen.
Disgusted at the level of incompetance and lack of urgency to resolve this issue.

Hi, i'm tempted to ask which area you're in. I guess you shouldn't reveal your location on a forum such as this.

I'm in the exact same situation. And i think it's been the exact same amount of time. So who knows we could be neighbours. Ironically i switched over from O2, hardly two weeks ago! And that was because they were also pathetic.

I actually got them to end my contract at least a year early and waver the early termination fee. Because they have been "improving our service in your area", for at least two years.
Yes, two years ago I initially got a text from them saying "you might experience network availability issues... ". Today being 9/10/'26. Not good considering cell phones have been around for like thirty years. See my post re. 'Network issues'
Best wish

I live in DA15 area. Day 5 and still no resolution to my issue. Not sure if it's a coincidence, but the issue came about on my return to the UK from Turkey. However, I travel to Turkey regularly without this issue arising before. I was assured that someone from Lebara would get back to me within 24 hours but 48 hours later I've had no contact. Appalling service

I’m in Herts