For details on how we use your data, please see our Privacy Notice.
18:29
Bot icon
Hi, I'm Blue, your Lebara digital assistant!
18:29
Bot icon
How can I help you today? Please choose from one of the following options:
18:29
Chat with an agent
18:30
Bot icon
We've noticed you're already logged into your MyLebara account. Let's skip ahead to what's next for you.
18:30
Bot icon
One moment please. We are connecting you with a member of staff
18:30
Bot icon
Vishvesh
Hello, Welcome to Lebara, this is Vishvesh! How may I assist you today?
18:31
ring time
18:31
Bot icon
Vishvesh
Could you please elaborate on your issue?
18:33
Both my wife and I are with lebara. She gets 60 seconds and I only get 30!
18:35
Bot icon
Vishvesh
Are we still connected? If not, then chat is going to end shortly.
18:35
are you receiving me?
18:35
Bot icon
Vishvesh
Sorry, Could you please elaborate on your issue so I can assist you better.
18:36
Both my wife and I are with lebara. She gets 60 seconds and I only get 30!
18:37
Bot icon
Vishvesh
I'm so sorry. you need to provide more information on your issue so I can assist you more better.
18:38
before voice mail cuts in
18:38
Bot icon
Vishvesh
I'm sorry for the inconvenience caused to you. I would be happy to assist you with that.
18:39
Can you increase my ringtime from 30seconds to 60 seconds before voicemail cuts in?
18:40
Bot icon
Vishvesh
May I know if you are able to deactivate the voicemail and reactivate it again?
18:41
how do i do that
18:42
Bot icon
Vishvesh
You can call 1210 for deactivating the request, and you can reactivate it by calling 1211.
18:44
done
18:46
Bot icon
Vishvesh
Great.
18:47
Bot icon
Vishvesh
Just to confirm if you are facing the same issue?
18:47
confirm
18:49
Bot icon
Vishvesh
As you have made the changes, I would request you to please restart the device.
18:50
Bot icon
Vishvesh
Are we still connected? If not, then chat is going to end shortly.
18:52
still same problem
18:53
Bot icon
Vishvesh
Please allow me a moment to check the details for you.
18:54
Bot icon
Vishvesh
I have shared the information over the text. I would request you to please follow the steps and let us know if the issue still persists.
18:57
Bot icon
Vishvesh
Are we still connected? If not, then chat is going to end shortly.
19:01
Bot icon
Vishvesh
Are we still connected? If not, then chat is going to end shortly.
19:03
I don't want voicemail extended, i want ring time extended to 60secs before voicemail chips in
19:05
Bot icon
Vishvesh
Yes, currently we do have the maximum time frame of 30 secs.
19:07
Bot icon
Vishvesh
Are we still connected? If not, then chat is going to end shortly.
19:08
Then why does my wife have time frame of 60 secs
19:09
Bot icon
Vishvesh
It might be possible that it can be fixed by there device. Currently Lebara is having 30 secs for maximum tiem frame.
19:10
She is with Lebara!
19:11
Bot icon
Vishvesh
As this conversation is going no where, I'm getting forced to disconnect this chat.
19:14
Bot icon
Vishvesh
Apart from this, is there anything else I can assist you today?
19:14
Bot icon
Vishvesh
Thank you for contacting Lebara, Have a great day.
19:16
Bot icon
It seems like you've been away for some time, so your conversation with the agent was ended. Did you resolve your issue or do you want to be connected to an agent again?
19:16
Connect to an agent
19:17
Please log in to your account so we can verify your details. You'll then be transferred to an agent.
18:29
Bot icon
Hi, I'm Blue, your Lebara digital assistant!
18:29
Bot icon
How can I help you today? Please choose from one of the following options:
18:29
Chat with an agent
18:30
Bot icon
We've noticed you're already logged into your MyLebara account. Let's skip ahead to what's next for you.
18:30
Bot icon
One moment please. We are connecting you with a member of staff
18:30
Bot icon
Vishvesh
Hello, Welcome to Lebara, this is Vishvesh! How may I assist you today?
18:31
ring time
18:31
Bot icon
Vishvesh
Could you please elaborate on your issue?
18:33
Both my wife and I are with lebara. She gets 60 seconds and I only get 30!
18:35
Bot icon
Vishvesh
Are we still connected? If not, then chat is going to end shortly.
18:35
are you receiving me?
18:35
Bot icon
Vishvesh
Sorry, Could you please elaborate on your issue so I can assist you better.
18:36
Both my wife and I are with lebara. She gets 60 seconds and I only get 30!
18:37
Bot icon
Vishvesh
I'm so sorry. you need to provide more information on your issue so I can assist you more better.
18:38
before voice mail cuts in
18:38
Bot icon
Vishvesh
I'm sorry for the inconvenience caused to you. I would be happy to assist you with that.
18:39
Can you increase my ringtime from 30seconds to 60 seconds before voicemail cuts in?
18:40
Bot icon
Vishvesh
May I know if you are able to deactivate the voicemail and reactivate it again?
18:41
how do i do that
18:42
Bot icon
Vishvesh
You can call 1210 for deactivating the request, and you can reactivate it by calling 1211.
18:44
done
18:46
Bot icon
Vishvesh
Great.
18:47
Bot icon
Vishvesh
Just to confirm if you are facing the same issue?
18:47
confirm
18:49
Bot icon
Vishvesh
As you have made the changes, I would request you to please restart the device.
18:50
Bot icon
Vishvesh
Are we still connected? If not, then chat is going to end shortly.
18:52
still same problem
18:53
Bot icon
Vishvesh
Please allow me a moment to check the details for you.
18:54
Bot icon
Vishvesh
I have shared the information over the text. I would request you to please follow the steps and let us know if the issue still persists.
18:57
Bot icon
Vishvesh
Are we still connected? If not, then chat is going to end shortly.
19:01
Bot icon
Vishvesh
Are we still connected? If not, then chat is going to end shortly.
19:03
I don't want voicemail extended, i want ring time extended to 60secs before voicemail chips in
19:05
Bot icon
Vishvesh
Yes, currently we do have the maximum time frame of 30 secs.
19:07
Bot icon
Vishvesh
Are we still connected? If not, then chat is going to end shortly.
19:08
Then why does my wife have time frame of 60 secs
19:09
Bot icon
Vishvesh
It might be possible that it can be fixed by there device. Currently Lebara is having 30 secs for maximum tiem frame.
19:10
She is with Lebara!
19:11
Bot icon
Vishvesh
As this conversation is going no where, I'm getting forced to disconnect this chat.
19:14
Bot icon
Vishvesh
Apart from this, is there anything else I can assist you today?
19:14
Bot icon
Vishvesh
Thank you for contacting Lebara, Have a great day.
19:16
Bot icon
It seems like you've been away for some time, so your conversation with the agent was ended. Did you resolve your issue or do you want to be connected to an agent again?
19:16
Connect to an agent
19:17
Please log in to your account so we can verify your details. You'll then be transferred to an agent.
