You Don't Have a Plan

While this may be true for my life in general, I have purchased a Lebara SIM only plan via Confused.com, I have an order number in my order history and a payment confirmation, however it is not showing as linked in my account, is there a delay in linking the purchase to an active plan?

You need to link to your sim when it arrives

So, this is maybe where I've tripped up, I already have a SIM card, I purchased it from a local shop. Does this mean the plan I have purchased can only be used with the SIM card they will post out?

For reference, this is what I'm seeing on my dashboard:

But I do indeed have a plan here:

You need to validate it when you install Lebara app it asks you to link app to mobile number

Thanks, I have just done this again but with no luck. I'm going to assume there's a delay in activating the plan and will check again tomorrow.

Hi Jchurc16 - did this work out for you in the end? If you're still struggling, it might be worth giving our team a call - you can find all our contact details at this link

Hi NickEmmett sort of, thanks for checking in. Turns out that plans are specifically linked to the SIM card that gets posted out so I was unable to link my locally purchased SIM card to an online purchased plan, I purchased a different plan direct through the app and this has linked up no problem, I was just looking for the cheapest possible option as it's only for use in a GPS tracker.