reactivate sim card

I would like to reactivate my sim card after 4 months when it was unused. When I am trying to top it up, I got the message : "Sorry but your SIM has expired due to no usage and cannot be reactivated." But there was only four months!!! Please, help me

AnonymousA89 Lebara SIMs stay valid for 90days of non usage after which the SIM is temporarily barred. The sim will continue to stay active for a further 365 days of inactivity and only after that period will the SIM be permanently banned.


If it's only been 4 months something has gone wrong there and I would advise you to contact customer support so they can look into it.

Dear Lebara Team,
I am writing to request the reactivation of my Lebara SIM card which has been deactivated.
My details are:
• Mobile Number: [Removed]
• SIM Card Number / [Removed]
• Full Name: [Your Full Name]
I would be very grateful if you could kindly reactivate my number as soon as possible. Please let me know if any further information or payment is needed from my side to complete this process.
Thank you very much for your help.
Best regards,
Muhammad [Removed]
[Removed]

CHEFHAMZAS posts on the community are public so I've removed your personal information.

How long has your SIM been deactivated? I would advice contacting customer support about reactivating the SIM.

Hi Martin,
Thank you for your reply. My SIM has been deactivated for approximately 2–3 months. I would really appreciate it if you could advise me on whether the SIM can be reactivated and what steps I need to take to get it working again.
I’m happy to provide any information required through private message.
Thank you for your help.

CHEFHAMZAS OK thanks for the information. If it's been 3 or 4 months then you should be able to reactivate the SIM by requesting this via customer support. Give them a call or start a chat.