Short code not working

I am unable to text a short code even after working through the instructions supplied by a Lebara agent. My phone is Samsung Galaxy A13

nestgc can you let us know what steps you were advised to take by support? Thanks!

Martin

Care <[email protected]>	Tue, Jun 9, 1:56 PM (1 day ago)
to me

Hello,

"Go to settings, Click on Connections. 1. Find ""Network operators."" 2. Select network manually. 3. Select the network listed there. 4. Return to the home screen."

"From the home screen, tap the Menu button. Tap Settings. Tap mobile networks. Tap Access Point Names. Tap the Menu button. Tap New APN. Tap the Name field. Enter Lebara Internet, then tap OK. Tap the APN field. Enter uk.lebara.mobi, then tap OK. Tap the Username field. Enter WAP, then tap OK. Tap the Password field. Enter WAP, then tap OK. Click on the three dots and tap SAVE. Then select Lebara Internet in Access Point Names. And then restart your phone."

Kind Regards,

Same here on my Samsung A34. Tried the instructions above, and activated premium rate SMS in settings.
All short code messages are not working, but have previously.

nestgc, Nephilim73 one other thing to consider, short codes are not covered under the usual SMS allowance, do you have credit on your account to cover the cost of the short code?

Martin
Hi Martin I have enough credit on my account but unfortunately it still does not work.

nestgc in that case you'll need to get back in touch with customer support for further assistance.