I want a refund

Hi, my plan renewed automatically and £25 was charged. I am currently outside the UK and using a different SIM card. I have not used the renewed allowance and would like to request a refund and cancellation of the auto-renewal. I am not planning to use Lebara sim for a while

There returns and refund policy can be found here arunaz. If you have any questions please let me know.

I made a top up via call but I forgot to turn off the auto renew so it took £5 can I get a refund?

JordinM Please give customer support a call to discuss your options on this one.

How can I cancel Lebara without being able to access my account? I have put my new sim into my iPhone & logged into the Lebara app, but when it gets to ‘Link phone number’ it just goes in a doom loop of saying the sms has been sent, but the code never arrives. Repeating this process results now in a Service Limit Exceeded message.

Multiple attempts to contact support just result in them saying “wait 3 hours then try again”, which doesn’t sound like it would work, and indeed doesn’t work.

after 36 hours of being unable to link this number to my account, I just want to cancel auto renew (30 day rolling pay monthly). But - surprise - attempting to access any account settings is bricked behind an unpassable request to link number to my account. In my dozens of mobile phone sim activations etc I have never come across anything like this, and I don’t want to risk porting my main number over to a service that doesn’t work..