Number not recognised

I keep being told by people who have tried to ring me that they receive a message saying that my number is not recognised. Any suggestions please?

How long have you had your number DavidL15? Did you get it directly from Lebara or did you port it in?

I am having the same problem. I joined Lebara in February and transferred my number over. Not had problems until last week. Switching the phone on and off cured it last week but it has happened again today.

My husband's phone has been doing this this week. Get through on WhatsApp but not calling sim.We are all Lebara and have been for few years so not new. Im going to try phone on and off and cleaning sim. Hopefully that will sort it.

Thanks Sakladdie45, please let me know how you get on with cleaning the SIM and restarting.

Martin seems to have worked at minute

OK good to hear Sakladdie45! Any further issues let us know.

Mine was doing the same, same number for 25 years, been with Lebara for 4 years but lately people can't call me without getting "number not recognised". Restarted phone which fixes it, but for how long?

Switching off and on only worked for short time. I am going to clean sim just incase, even though of happening to others i don't think that's the case. If not ill need to try contact for a new sim I presume. We have been with Lebara for few years. Same number for 25yrs.
There are 5 of us on Lebara but only happening to 1 sim.

It's worth trying a new SIM if the issue persists Sakladdie45. Click here to order a replacement.

Thanks Martin it seems to be working again. Will keep an eye for couple of days and if problems again I will order new sim. 🙂

OK sounds good Sakladdie45. Please let us know the outcome.

Hi Martin things seem to be going ok now. Hopefully the situation has been resolved without changing sim. Thank you