Mobile data settings

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    Junior Member
    Can anyone tell me should the mobile data settings (APN etc) be Vodafone ?
    I’m sure when I joined it changed over to Lebara but for some reason it’s back at Vodafone and I can’t remember what the settings were. How do I get them back? If indeed I need to?

    8 replies

  • #2
    Community Manager 1
    JulieH8 If you navigate to your phone's internet settings and check the below details are correct then you should be good to go!
    APN name: uk.lebara.mobi
    Username: WAP
    Password: WAP
    Martin - Community Manager

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    • #3
      Junior Member
      Thanks for the information but is that what I fill-in for the whole of the mobile settings
      as there are several bits from MMS et cetera
      at the moment it still isn’t working and I cannot send my husband a SMS

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      • #4
        Community Manager 1
        OK thanks for the update JulieH8, you'll need to contact customer support for further assistance with this one.
        Martin - Community Manager

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        • #5
          Junior Member
          Thanks Martin. I’ll see what they can come up with

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          • #6
            Community Manager 1
            Sounds good JulieH8, please come back and let me know the outcome.
            Martin - Community Manager

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            • #7
              Junior Member
              Hi Martin
              I’ve been trying for two weeks and still cannot send an SMS photograph to my husband
              I have contacted Lebara Each time they say check my MMS messaging is on and it definitely is on
              He did go through the Settings, but it would be handy to have a screenshot of the actual mobile data settings as in lebara.co.uk
              Because the SMS one could be wrong and I couldn’t quite understand what was being said
              My Husband has a Samsung. My phone is an Apple. I can send iMessage to my daughter’s phone, but I cannot send a photo to my husband’s phone though he can send them to me. We are both on Lebara
              It is incredibly irritating having to use WhatsApp to send a photograph
              I don’t understand why it’s not working and I’m getting nowhere with customer support
              Can you help?

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              • #8
                Junior Member
                I’m having the same problem no idea how to sort it just activated my SIM card a couple of days ago

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                • #9
                  Junior Member
                  After several failed attempts I got through to customer services and they said the reason I can’t have MMS is it’s not included in the plan
                  so that’s how they keep the cost down to new members or whether their old members got it I don’t know but anyway Lebara does not include MMS
                  Because of WhatsApp Viber et cetera, which does enable you to send it
                  so fair enough at least I’m not going mad and hopefully the same applies to you

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