Changing email address

I want to change the email address in my Lebara app as the one registered is no longer in existence. When editing, a verification code is being sent to the nonexistent email address and I can go no further. Several calls to customer service have not resolved the issue. Any ideas what I can do? Thanks

I have the exact same problem,have had 2 contacts with lebara chat this week.They dont seem to understand there is no more contact with the old address.I ended up being told to delink my sim?Wont that cut me off my account?Still I can still get access using my old address,but if i get a problem later on?

I am having issues too. I still have access to my old email address but the one time password sent to it creates an invalid OTP error when entered in the app. The whole process is broken

RGRMc Still no solution to this problem. The whole system is idiotic, having to de-link addresses to change it. This also seems to terminate the contract. Stupid.

I contacted customer accounts to be told that if I changed my email address I would lose my promotional rate with Lebara. I’m hoping I’ve got around this by going into settings, personal account and in my preference denying Lebara permission to contract me by email. In theory they will now only contact me by SMS or phone 🤞