RCS Chats not working since porting number

Hello All,
Since joining Lebara, and porting my number in 3 days ago my RCS chats haven't worked. I've tried all the troubleshooting I can find online. Usually RCS chats just say 'connecting' but occasionally it says 'Not supported device does not meet security requirements'. I live in an area with no reception so rely on WiFi for calls and texts so this is very inconvenient for me, can someone help, would ordering a new sim card work??

You might need to update the number on your phone settings or Google account EmilyB5. Another suggested fix for this issue after porting is to disable RCS for 24 to 48 hours to allow it to reset and adjust to your new number.

Hi
Problem resolved. Ordered a new SIM and transferred number and it worked straight away.

Brilliant news! Thanks for letting me know EmilyB5

Hi
I have bought a new handset from phone and I want to put my eSIM in it
what’s the easiest way to do this?

Hi
I have bought a new phone and I’m on an eSIM what’s best and easiest way of getting it transferred to my new phone?

StephenE6 We have a community post with all the information about eSIMs and how to get one. Have a read here and let me know if you have any questions.

Brilliant
thanks I’ll use it to get eSIM etc changed over and hopefully it’s straightforward

Sounds good StephenE6! Any issues with or questions about the process let us know.