Got Ombudsman decision on May 30th: Lebara has to refund me £795 + £100 + written apology.
Posted on Trustpilot, got the response (from LLM?) from some dude - John-Paul Patten, he said to email him at [email protected]. I did it and got no response lol
I also emailed their C-level folks ([email protected]), no response. Raised a new complaint over the phone - no response in 5 business days lol. No updates, nothing.. (uk.linkedin.com/in/john-paul-patten-036a0a24)
Commented John-Paul Patten's post on LinkedIn, he removed it! I just noticed he also deleted his profile from LinkedIn Despite the positive Ombudsman decision, it seems that Lebara doesn't follow Ofcom rules. Really weird company. They have literally 1 day left (deadline: June 30th) to respond and refund me (IMPLEMENT the decision) but still zero emails / calls from their end.
I plan to escalate it via Ombudsman of course but afaik Ombudsman literally has no power to force them to pay so they can just be ghosting Ombudsman and me like forever. I have no issues going to the court but it seems like a waste of time?
I really want make this a national case like contact Consumer champions from major media outlets. Is there anything else I can do to contact their C-level or whoever is responsible for refunds / legal side / dealing with Ombudsman decisions?
Posted on Trustpilot, got the response (from LLM?) from some dude - John-Paul Patten, he said to email him at [email protected]. I did it and got no response lol
I also emailed their C-level folks ([email protected]), no response. Raised a new complaint over the phone - no response in 5 business days lol. No updates, nothing.. (uk.linkedin.com/in/john-paul-patten-036a0a24)Commented John-Paul Patten's post on LinkedIn, he removed it! I just noticed he also deleted his profile from LinkedIn
Despite the positive Ombudsman decision, it seems that Lebara doesn't follow Ofcom rules. Really weird company. They have literally 1 day left (deadline: June 30th) to respond and refund me (IMPLEMENT the decision) but still zero emails / calls from their end.I plan to escalate it via Ombudsman of course but afaik Ombudsman literally has no power to force them to pay so they can just be ghosting Ombudsman and me like forever. I have no issues going to the court but it seems like a waste of time?
I really want make this a national case like contact Consumer champions from major media outlets. Is there anything else I can do to contact their C-level or whoever is responsible for refunds / legal side / dealing with Ombudsman decisions?
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