Hi,
Don’t know who am dealing with, whether is this a scammer or what? Just getting on to the customers nerves. Worst case scenario in my life. Irresponsible and unprofessional way of dealing with customers. Just now had to speak to a customer care person, who told him name is Mr Nazar just hanged up on my face without even acknowledging my whole issue. From past one month am experiencing the exact same unethical professionalism of Lebara customer care. Just need customers money and can’t provide a decent service. Just send a person to my location I can show how poor service your network is in here and barring the service without informing the customer. No value for money but am too much busy just ignored all this issues but now I have to be serious and find a genuine solution.
Had told two weeks back my monthly payment had been reversed by the bank that when am contacting the customer care 4 to 5 times. I made the payment then again 5 days back again suspended my service, again when I called saying there was one more payment again cleared off and now waiting for 3 days to restore my service. No communication with the customer before barring my service. Each time when we call they need bunch of security questions- Full name, email id, full address and frequently called number but can’t just inform customer at least before barring service just to make aware need to clear off the payment. Funniest thing is that they have taken the monthly payment but torturing customers mentally for the penalty which could be avoided if the customer was aware. Unfortunately going through all this after paying all penalty. I feel as if am being targeted as I had registered a complaint against them for the poor network service and hasn’t been cleared and one day an customer care executive just closed my complaint without my consent and I just called back to report this. Anyways this is a worst scenario going with me and I just feel as am being cheated and mentally harassed.
As per Mr Nasar said he has registered a complaint if it’s true which am not at all sure and if it’s true the complaint number is
CAS-2811012-V2R4Y9 and I would like to know what action has been taken to resolve this issue?
As everyone knows it’s so hard to survive without a phone in this fast phase of life - calls, making payments/bills, kids/family, school, job etc etc. I can’t understand how this people can be so inhuman, really sad and pathetic. When we call them they say “how can we help you ? , can understand your situation, is there anything else you need to help? “ etc and this is the help they do. I just even told them all this you people say is fake and you people have no concern for people like me. Anyways can’t express how hard situation am going through. Hoping to hear from someone soon.
Thank You
Don’t know who am dealing with, whether is this a scammer or what? Just getting on to the customers nerves. Worst case scenario in my life. Irresponsible and unprofessional way of dealing with customers. Just now had to speak to a customer care person, who told him name is Mr Nazar just hanged up on my face without even acknowledging my whole issue. From past one month am experiencing the exact same unethical professionalism of Lebara customer care. Just need customers money and can’t provide a decent service. Just send a person to my location I can show how poor service your network is in here and barring the service without informing the customer. No value for money but am too much busy just ignored all this issues but now I have to be serious and find a genuine solution.
Had told two weeks back my monthly payment had been reversed by the bank that when am contacting the customer care 4 to 5 times. I made the payment then again 5 days back again suspended my service, again when I called saying there was one more payment again cleared off and now waiting for 3 days to restore my service. No communication with the customer before barring my service. Each time when we call they need bunch of security questions- Full name, email id, full address and frequently called number but can’t just inform customer at least before barring service just to make aware need to clear off the payment. Funniest thing is that they have taken the monthly payment but torturing customers mentally for the penalty which could be avoided if the customer was aware. Unfortunately going through all this after paying all penalty. I feel as if am being targeted as I had registered a complaint against them for the poor network service and hasn’t been cleared and one day an customer care executive just closed my complaint without my consent and I just called back to report this. Anyways this is a worst scenario going with me and I just feel as am being cheated and mentally harassed.
As per Mr Nasar said he has registered a complaint if it’s true which am not at all sure and if it’s true the complaint number is
CAS-2811012-V2R4Y9 and I would like to know what action has been taken to resolve this issue?
As everyone knows it’s so hard to survive without a phone in this fast phase of life - calls, making payments/bills, kids/family, school, job etc etc. I can’t understand how this people can be so inhuman, really sad and pathetic. When we call them they say “how can we help you ? , can understand your situation, is there anything else you need to help? “ etc and this is the help they do. I just even told them all this you people say is fake and you people have no concern for people like me. Anyways can’t express how hard situation am going through. Hoping to hear from someone soon.
Thank You
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