Vat invoice

Hi are we any closer to finding out what’s happening with the vat invoices

I'm still waiting on an update on this one NickC5 but hope to have an update by the end of this week. I'll let you know as soon as I have something.

This is the response I received from customer service.
“Hello,
Thank you for contacting Lebara Customer Service.
We would like to inform you about a recent update to the format of our customer invoices.
As part of this update, the following details have been removed from customer invoices:

• The VAT registration number
• The VAT breakdown

This change reflects the VAT treatment applicable to our products and services, which are supplied on a business-to-consumer (B2C) basis. Under UK VAT regulations, VAT invoices are generally not required to be issued to individual consumers, as they are not considered taxable persons for VAT purposes.
Instead, retailers such as Lebara may provide a receipt showing the total amount charged inclusive of VAT, without separately displaying the VAT amount. As our services are primarily provided to individual consumers through our SIM-only offerings, there is no automatic legal requirement for us to issue a VAT invoice.
Our updated invoice format has therefore been introduced to align with these regulations and to simplify the information presented to customers.“