No SIM signal

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    Junior Member
    I have no signal on my SIM. What could be causing this

    4 replies

  • #2
    Community Manager 1
    Is this a new SIM AlisonL4 and if not when did the issue start happening?
    Martin - Community Manager

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    • #3
      Junior Member
      Hi Martin
      Its not a new sim. I did have another SIM in the second slot and what I have noticed is that if I turn the second SIM off I only have Data on the Lebara SIM.
      I have removed the second SIM to see what happens and it has turned off Lebara calls and messages.
      I will try putting the Lebara SIM in the other slot to see if it makes a difference
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      • #4
        Junior Member
        Hi Martin
        Something else I have noticed. I ported my number over to Lebara but on the system, See previous screen shot, this is the original Lebara. However it does have my number on my account

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        • #5
          Community Manager 1
          It sounds like there is some kind of issue happening with the second SIM AlisonL4. I would suggest giving customer support a shout so they can take a look and find out whats going on.
          Martin - Community Manager

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