new user new sim not working

how do i get the sim card to register, ive done all the instructions and it still wont work

Hi Nick,

I'm having the same issue with trying to activate my mother's new SIM. After entering the supplied temporary number it says please enter a valid Lebara number.
I called customer services and was told (after some off-shoring confusion😆) that there's technical issues at the moment and try at the end of the day. So I'll try tomorrow morning.
I'll post an update then👍🏻

Yep all working now.

Think it was probably fixed around 2300h as that 5588 balance line number started to work.

I did spot a banner they added on the website but from a Comms perspective my advice to Lebara would be just post to your socials. As opposed to harming your brand this would strengthen customer trust as we all know outages glitches happen from time to time but slow or no Comms about the situation is what causes concern.

Oh and BTW once you activate the SIM give it 10-15 minutes before performing a request to port-in (keep existing number) as that wouldn't accept the temporary Lebara number at first, then after waiting and trying again my mother's port-in is ready for Friday 👍🏻🙂

*Useful to know port-ins can only take place on Monday to Friday (not weekends) and the cut off for submissions appears to be 1730h each weekday.