Lebara's taken 4 auto top up payments when I haven't used all my monthly 10Gb bundle?

My phone shows I have only used 7Gb so far this month but over 2 days at the weekend Lebara took 4 x £5 auto top up payments, I logged the problem 3 days ago but still haven't heard back from the support team

RobertC27 you'll need to follow up with customer support as we cant access account information on the community.

Did you leave auto top up on?

Superuser25

No but the support person on the phone said they would turn it off

Check the lebara app the option shows you if on or off