My wife joined Lebara about a month ago but has been unable to access her account, although the mobile number is working perfectly well. She forgot her password so has been trying to set up a new one, both via the App and the website. However, the verification code seems to take too long to arrive and won't work when it's inputted prior to typing in the new password. Safari and Chrome have both been used in an effort to overcome this problem. Any suggestions please before she cancels the contract and reverts to another provider?
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