eSim device swap to Pixel 11 Pro not fully provisioning (cannot receive calls)

Thanks Martin. As another affected Pixel user I too am interested in whether this "temporary fix" is something that is known to the support agents as otherwise I will have to join the other affected users in returning to using a physical SIM.

Martin - were we able to confirm with the support team? Because I still keep getting the generic response to try "this fix," which we've already tried, but it hasn't helped. Can we please get this sorted? I am perplexed as to why it's taking so long to fix an issue with a big brand name like Google - while you have previously worked with them on their older models.

I can't get the eSim app to work at all on my pixel 7 pro. Can I get my money back please.

I was told support will look into this for me as well. Haven't heard anything from the technical team. Genuinely considering leaving a network I've never had an issue with over this.

As with others I had no choice here but to swap back to a physical SIM. I will accept that as a Pixel 11Pro XL user Lebara do not specifically say that this model is supported so I guess it's to some degree "buyer" beware, if you are a Pixel 11 user and you're reading this then I suggest you don't swap to eSim just yet! Just to note to those considering swapping back that the first attempt at actioning this failed and I had to request it a second time, this in turn left me unable to receive or make phone calls and although I could send SMS messages I did not receive any replies and was not resolved for the best part of 4 days (including a weekend when I do understand that swaps cannot be made). Not the best experience here so, as I say, if you are a Pixel 11 user (and seemingly other Pixels are a problem too) then keep your physical SIM for now.

Martin can we get an update on why this is taking so long to resolve? Is it a low priority issue or is there something blocking this and it so what's the cause of the blockage? From some general searching I haven't seen any reports of this impacting other providers so I'm wondering what's special about Lebara's setup

JonG did you swap back to your old physical SIM or did you have to buy a new one? I've read that it's not possible to port a number between Lebara SIMs, did you have to contact support to get it done?

CFreear - I got a new Lebara SIM from Argos and passed on the details to the agent on chat, however for some reason the first request wasn't actioned, when I followed up the second time it was but because it was a Friday the transfer didn't take place until the following Monday so I was without service of some kind or another for the best part of a week. Thankfully I did have data throughout so I was able to use WhatsApp to stay in touch with contacts. The process appeared to be a port however yes, you will need to speak with an agent to get it done.

Hi Martin - has there been any further update on this? Its been 3 weeks since the last update from your end.