Migrating from SIM to ESIM on Moto G55 5G

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    Junior Member
    Hi All
    I recently migrated from a physical SIM to an ESIM about a week ago. It does not work fully work for SMS/Calls so I would not do it. There is a problem with the Lebara/Vodaphone network. I cannot use 121, 5588 and 0333 numbers. Also other numbers do not work and some people unable to call me. The data works so I could use a different esim when going abroad. Don't migrate as there is a problem they have not fixed yet.
    Chris

    3 replies

  • #2
    Community Manager 1
    Your eSIM should work just as your physical SIM did ChrisA10 so it does sound like something has gone wrong with the migration. I would advice getting in contact with customer support f you haven't done so already so they can take a look and see whats going on.
    Martin - Community Manager

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    • #3
      Junior Member
      Martin - Thanks for the update but we tried 3 times and a technical case was raised and Lebara were unable to fix the problem. Phone is now working fine as I have migrated back to a physical SIM.

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      • #4
        Community Manager 1
        OK thanks for letting us know ChrisA10. I'm glad to hear that you're back online!
        Martin - Community Manager

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