Sim card not delivered

I ordered a sim card on Monday at 2pm. Lebara state that if you order before 3pm it will be with you NEXT DAY. It is now Thursday and I still don't have a card.
I rang customer support today and was told the card was dispatched on Monday and I should wait 1 to 2 days.
That is not the NEXT DAY promise that I was sold when I purchased the card. It has been 3 days and no card.
I relied on Lebara to fulfil their promise and they have let me down. As a new Lebara customer, going forward, this doe not bode well.

I have had exactly the same issue! I needed it the next day so put my order through before 2pm so I would get it, and it's still not here!

I have been waiting since the 2nd September and have not been able to contact anyone! I think I might have to cancel it through the bank!

I have been waiting since 28th August

JonathanC9, VictoriaW3, MarkB36 I'm not aware of any issues causing delays with SIM deliveries but I'll double check with the team just in case. I'll update this topic once I have something.

Martin This is getting ridiculous. I ordered my SIM card last Wednesday, and I was told it would be delivered before last Friday. And now it's Monday, It still hasn’t arrived, and I’ve now been told that it may not arrive until tomorrow.
I contacted customer support and was told that they couldn’t see a Royal Mail reference number. They then said they would reorder the SIM for me and that I should receive it within 24–48 hours.
I’ve been waiting for almost a week now for something that was supposed to be delivered the next working day. This is extremely frustrating, especially as I’m a new customer and I was relying on the SIM card.
Hopefully the team can explain what is actually going on and why this keeps happening.