Failed Porting

I am absolutely sick of being messed around by this company.

I have been waiting months for Lebara to transfer an esim number to a physical sim.

I have been promised repeatedly that it will be sorted tomorrow, in 2 days, in 3 days etc etc. I have explained the problem over and over again and still I get emails asking me the same stupid questions that I have answered hundreds of times.

I have been told to be at home at certain times to wait for managers to call me and it never happens.

I have been told the case is escalated and still I hear nothing.

I have asked for a deadlock letter so I can go to ombudsman and still I get no response.

I have been a customer for years and this is how I get treated.

Unable to use the phone number since July

Sorry to hear about your situation MatthewT4, whats the latest update? Are you still waiting to hear from customer support or have you managed to get this resolved?

I am being completely ignored now. I have requested deadlock letter over and over again, I get no reply and total silence on the unresolved problem and a phone number (my wife's) that hasn't been able to be used since July.

I will have to go to ombudsman. I absolutely hate this company now and have been a loyal customer for many years.

Anyone reading this should look elsewhere!

another week gone by, no response to numerous emails to customer services and the customer services escalations team. Avoid Lebara at all costs!