Barred sim

Himy sim has been barred through no fault of mine, allegedly some strange activity so unable to make calls, access internet away from home or receive calls.
ive raised this for last 3 days and each time get a different answer. I recently changed supplier and unsure if it’s something I’ve done or not ?
I’m not using for business use as they have stated and not really getting anywhere with lebara

JulieC20 sorry to hear about your situation. You said you have recently changed suppliers, were you coming into or leaving Lebara?

I was coming into Lebara, I was playing some silly game in my phone and received some spam calls - this is why I think they barred sim. I have a works mobile phone so don’t use my personal for business use ever!
I hope this isn’t going to happen every time a dodgy caller calls me

OK thanks for confirming JulieC20. I don't believe that a SIM would be barred for receiving spam calls/texts or playing games. You'll need to pursue this one with customer support as they are the only ones who can look at the account details and see why the bar was applied.

Well I wasn’t using for business use - they said they couldn’t see the numbers if allegedly been dialling often so it’s they only explanation they gave

Any update on this one JulieC20?

Yes it took a week of endless chats and several phone calls to get them to un bar my phone - with no explanation other than they thought it was being used for business use and no explanation as to why?

OK thanks for the update JulieC20, I'm glad that you managed to get your number back up and running! I'll do a bit of digging my end to see if I can find out generally why a number would be barred for being used for business.