My sim plan is not showing in my dashboard after activating my sim

I already had 1 SIM card activated in my dashboard which was working fine, I then bought another SIM card plan with a better deal and with a larger data plan at a lower price,
I put the new sim in when I received it and attached the new SIM card number to my current dashboard account, but it shows as no current plan for that new SIM card number, even though I paid for a month in advance and have an order number.
i turned off auto renew on my old sim plan which is now inactive, but I can’t seem to get the new sim to activate my new plan I bought with the new SIM card.
can anyone help?

RayLight did you activate the new SIM following the instructions on the packaging? Is so is the new SIM working for calls/data even without the plan showing on the app?

Hi Martin
its all working with my plan now. It was due to me trying to activate the SIM card while I was out of the UK. I spoke with customer services and they said as song as I get back to UK it will activate, which it did.

Fantastic! Glad that you were able to get this one sorted RayLight.