New plan

Hello. My old plan was running out with 4gb left. I took out a 100gb plan. I thought the old plan should continue until it runs out and then transfer to the new plan. Instead the New plan has started with the old plan remaining the same. Can anyone give advice please.

RobertL13 When you switch to a new plan with Lebara, your new plan starts immediately, giving you access to its full allowance. Your existing bundle will continue until its expiry date, allowing you to use any remaining data, minutes, or texts from your current plan. If you're not seeing your old allowances then give customer support a call.

Hi Martin. Thanks for the reply. The old plan runs out on 25th October so 3 weeks away. I had to take out another plan because I was using an unusual amount of data. The new plan is consuming data while the old plan remains the same. I've had this problem before. I have to renew with a new plan before the old one runs out because I don't have access to WiFi. I've tried talking to customer service on chat but was getting nowhere.
It seems Lebara are great until you have a problem.