Hello
Has anyone else had problems with outdated payment records after changing credit card details?
my account was frozen after my bank froze my account after a suspected scam when trying to purchase a golf buggy on Facebook Marketplace and my standing order payment to Lebara was recovered back to my now closed credit card account.
i have made two payments since using my new card to no avail as Lebara are demanding payment on my old card which no longer exits
i have tried numerous times to explain but am stuck on a merry go round where no one is listening
Obviously they think that I have not paid for the month as the payment on my original card was clawed back
Somehow the two payments made on my new card have not been credited which is no surprise because the My Lebara app doesn’t even record the clawback and informs me I have an active plan which is due for revealing the 27tt October
in the meantime I cannot make any phone calls nor send or receive messages
Screwfix managed to recover their clawbacks without any input from me beyond updating my card details
i
Has anyone else had problems with outdated payment records after changing credit card details?
my account was frozen after my bank froze my account after a suspected scam when trying to purchase a golf buggy on Facebook Marketplace and my standing order payment to Lebara was recovered back to my now closed credit card account.
i have made two payments since using my new card to no avail as Lebara are demanding payment on my old card which no longer exits
i have tried numerous times to explain but am stuck on a merry go round where no one is listening
Obviously they think that I have not paid for the month as the payment on my original card was clawed back
Somehow the two payments made on my new card have not been credited which is no surprise because the My Lebara app doesn’t even record the clawback and informs me I have an active plan which is due for revealing the 27tt October
in the meantime I cannot make any phone calls nor send or receive messages
Screwfix managed to recover their clawbacks without any input from me beyond updating my card details
i
