Problems with sim dispatch?

I ordered two sims on the 9th, and the email confirmation confirmed my order was being processed and my next email would be to confirm they had been dispatched.
It’s now the 12th, and no subsequent emails - are lebara having supply issues at the moment?

Greenflag78 I'm not aware of any issues or delays with sim dispatch. Have you checked your junk/spam folder for the dispatch confirmation email?

Nope, nothing in my spam folder.
Assuming it’s safe/allowed - if I posted my order number - is that something you have the ability to check if it has been dispatched?

Please don't post your order number here Greenflag78, the community boards are public so you don't want to share any personal info!

If there's nothing in your spam folder I'd give customer services a quick shout to find out the status of your order. It would be great if you could come back and let us know how it goes.

Greenflag78 Exactly the same situation with my order.
No email confirming despatch, however support have indicated that the SIM has been shipped.
There is obviously an issue with Lebara notifying customers, not a good sign as it is my first try with them..

Have any SIMs been received recently? I ordered one on Sunday, with one working day delivery. No despatch email - no delivery today (Wednesday). Would like it for Christmas.

Update: it arrived today (Thursday).

So the sims did arrive - appears they were sent 2nd class. It would appear to me that their initial email acknowledgment email is incorrect and should be changed to remove reference to a dispatch email.

The agent I spoke to had no real idea and just said he’d dispatch a replacement sim.

All that said, I’ve had to bin all the sims. I’d ordered the MSE 50gb deal (while logged into my account in the background) and on activating the sims found the deal was not associated with the sims and I could only select a standard deal.

Despite chatting online and on the phone, they insisted I had to reorder the sims. I then spotted that while logged in, it removed the deal at the final order page and I needed to use a different email address and incognito browser session. Such a pain, along with having to do the port dance!