Account saying no calling credit

Hi I have unlimited UK calls and my account has just renewed yet I am unable to make calls as an automated message says I have no credit. The chat appears to be disabled so is there anyone how can advise please? I have rebooted my phone and I am able to use data and text messages fine but cannot make any calls.
Thank you for any help

Did the money definitely come out of your account.
I have seen this before where account didn't have money or payment method expired.

Thank you for your reply. Yes the money has come out of my account. I was just trying to call a landline number, but all other numbers I later dialed worked fine, just this one number it doesn't like. So who knows 🤔

Was it a premium number. Or strange geographic location

Just a landline to a garage on the Isle of Man!

Isle of man is not included in allowances you will need to top up.
Its not included as part of UK allowance. Most uk networks count as international as crown dependency.
Isle of man is counted as international.

Well I did not know that! Thank you. Although for that fact I do have international minutes which I've used successfully before to Europe, I guess IOM doesn't come under that either. That explains it, thanks again for your time and help 🙂

International minutes doesn't include isle of man. Most uk operators treat isle of man separate to uk.

Adele81 Which plan are you currently on? I'll check if there are any restrictions on international calls.