How to claim your Lebara Refer & Earn reward

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    Community Manager
    Your reward for referring a friend is not paid into the bank account you use to pay for your Lebara plan. It has to be claimed from your reward portal.

    Once a reward is confirmed (*please see FAQ on when you will received your reward), you will receive the below email:



    Clicking the main CTA link 'Transfer to bank/Paypal account 'in the email will take you straight to the balance page to claim it.

    You can also go direct to the Refer and Earn landing page: https://www.lebara.co.uk/en/how-to-refer-and-earn.html
    • If already logged in: You will be sent straight to the balance page.
    • If logged out: You will be sent to the login page first. After a successful login, you will be automatically redirected straight to the balance page.



    If you don't receive the email - you can contact [email protected] or dial 558 from your mobile.

    Payout processing times by Aklamio after approval:
    1. Weekdays: usually processed the same day or the next day.
    2. Weekends: processing can take up to 3 days.

    Once processed, the cash reward will hit your bank account instantly. However, depending entirely on the user's bank, it may take up to 2 days in some cases.

    *How long does it take for your to receive you reward

    The reward qualification time is 60 days. This qualification period starts from the day your referral (Friend / Family member) activates the SIM card, which means they must insert the SIM card into a mobile device and start using it for consecutive two months. If your referral does not make two consecutive payments within 60 days of activation, the transaction will not qualify for a reward.
    Martin - Community Manager

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