Getting verification code to change email

I have contimually tried to change the email address on my account and you are sent a verification code to enter to make the change, you need to enter the code within 3 minutes, but the email takes 15 mins to arrive. Customer service not much help

I'm having the same problem, my existing email is shortly to close so it looks like I will be having to leave Lebara and go back to Smarty, taking with me my wife and mother, who all use Lebara on my say so. All I get is computer generated replies, which are no help whatsoever.

MarkD58 After persistance I got a reply saying they will check and sort it at their side, that was three weeks ago and no nearer. They blame my ISP for not processing the code email quicker, but I get loads these codes for bank transactions and they are almost instant. WE live in hope!!!!

Darrener MarkD58 same here. Been trying for months. Nightmare!

Darrener MarkD58 The contact form via the email also doesn't work!

ShelaghM
They finally sorted this out by removing my email address and I then created a new account and attached my 3 numbers to the new account. The contact email is Care <[email protected]> You can also ring 5588 from your mobile, get them to remove email address and re-register with new one.
You could try creating a new account with your new email address and the get the numbers transferred over?
I now have to try and update my email on the forum, before my old email address elapses

Darrener yeah I've just got it sorted out today thank goodness. I had to be really firm on the phone as the guy was going through all the have you tried this...but we go there in the end. Have had to set up a new community username though as it wouldn't let me reply otherwise!

Darrener
I have similar problem where I don't have access to my old email account but to change any of my details like new email the verification code is sent to my old email!
Been on the phone to Lebara today and told my email will be changed in 48 hours. I was told exactly the same last year but could not change anything in my Lebara account after the 48 hours had elapsed. The whole family has sim cards on my Lebara account and it will be a pain to move to another provider if I have to. Lebara offer competitive promotional rates but terrible account management and service.