Northern Cyprus Roaming

I'm going to Northern Cyprus in a couple of days and was looking at what roaming charges applied there.
I went via the chat on the app and received this response.
Northern Cyprus is not
considered part of Turkey for
roaming purposes. It is
included in the Roam Like
Home destinations, allowing
you to use your minutes,
texts, and data as you would
in the UK, up to 30GB of data
on the unlimited plan. If you
need additional data while in
Northern Cyprus, you can
purchase roaming bundles
specifically for Cyprus .
This was confirmed with another chat.
I wasn't sure that this situation was correct so I called customer services and spoke to someone who didn't actually seem to know what the situation there was but ended up saying we needed to purchase an add on,which I'm fine with,but was in complete contradiction to what I had previously been told and if I had taken the original advise I would have racked up a very large bill ..
I spoke to another advisor on chat who said it must have been a glitch from the bot. My question was quite specific as was the reply.
I think this is very poor service and needs to be addressed immediately to save anyone else getting caught out with this wrong advice.

Market Looking at the roaming rates finder Cyprus should be included in the Roam like Home destinations and there is no distinction with the north and south however I'll double check this one with the roaming team to confirm.

Hi Martin
Had conflicting information. I've chatted to customer services and they have said that Northern Cyprus isn't in the EU where as Southern Cyprus is and therefore it's isn't included in roam like home. I've suggested that this should be made clear and adjusted in the system as if I'd have taken the original advise and used my phone as usual I would have had a considerable bill on my return home.

Northern cyprus would be classified as Turkey i think.
Also you wouldn't have a bill as lebara doesn't offer credit unless you turn on auto top up.
You cant spend outside your monthly allowance without topping up credit or turning on auto top up.

Market, Superuser25 I've had an update on this and Northern Cyprus is not part of the EU and as such is not covered under Roam like Home. I've passed on your feedback on to the team.