Extend the expiry time for the Sim card.

I spend a lot of time outside UK, especially over the winter but my sim card expires after only 3 months even when I still have cradit on my account. This needs to be extended as I can’t use the card when overseas unless I pay for an international plan which I don’t need.

Hey Vulcan Lebara SIMs stay valid for 90days of non usage after which the SIM is temporarily barred. The sim will continue to stay active for a further 365 days of inactivity and only after that period will the SIM be permanently banned.

You can reactivate your SIM at any point during this 1 year period by topping up your balance or purchasing a plan from any of our channels such as the My Lebara app or the main website. This process will reset the SIM and you can then continue to use it as normal.

Yes but any credit I have on my account is stolen after 90 days and I have to add more money before I can restart my sim. To me that seems like fraud?

Vulcan the loss of any credit is covered the terms and conditions. The relavent section is below and you can review the fill T&Cs here.

13.5. If you do not use the Services to carry out at least one Chargeable Activity with your SIM Card for a consecutive period of ninety (90) days, you will lose any top up credit or outstanding balance remaining. To continue using our Services, you will need to make a top up or add a plan online or with a voucher in-store.

I know what the rules say but why do the take the money until the 12 months are up. I have tried sending a text from Canada to keep it valid but it does not work as it won’t let me send a text although I receive them from Lebara?