Redeeming airtime rewards credit

Hi all, wondering if anyone can help with this? I’ve redeemed airtime rewards credit to my account and it’s now showing in my pay as you go credit, although I’m on a rolling monthly plan. Will I be able to use this credit to pay the rolling plan amount? Thanks in advance, just a bit confused as I’ve switched from another network provider.

I'm not 100% sure on this one Kimbododdy81, I'll check with the team that handles airtime rewards and get back to you.

Hi - I'm having the same issue. Did you manage to get this resolved?

Hello, no not yet sorry. Ive recently switched over from o2 to Lebara, all great so far, just need to sort the airtime rewards issue…. 🤞🏼

Thanks for your response Kimbododdy81. I switched from O2 as well and like you say Lebara has been brilliant especially for such a good price. Be great if can also get the Airtime Rewards sorted!

Hopefully Martin - the Community Manager will respond to your original message. I can't seem to tag him! 🤞😊

I'm also following along to see the answer. I wonder if we can't do this and will have to cancel the monthly deal and just pay for a batch of data and texts/calls using the credits, like the olden days?

Google seems to think it can be done…I’ve managed to redeem the credit, hopefully there’s a way I can actually use it as money off my monthly sim cost. But yes that could be a way around using up your credit, since you’re not tied in to the monthly sim anyway 🤔

Also I’ve heard of airtime rewards being redeemed/withdrawn to a bank account (for a fee), my app doesn’t show this option but might be worth messaging their customer service; they’re very helpful when I’ve spoke to them in the past.