Lost your phone, or had it stolen? Here’s what you can do

Hi everyone,

Losing your phone or SIM can be stressful (and super annoying), but the good news is it’s usually pretty quick to sort out. I thought I’d share the steps in case this ever happens to you. I’ve certainly lost my fair share of phones over the years

If you’re a Lebara customer and your phone or SIM card is lost or stolen, you can order a free replacement SIM to use in your new or spare phone. Once you request it:

• Your old SIM will be deactivated to prevent misuse
• Your existing number and plan will transfer automatically
• Your new SIM will be sent via Royal Mail 1st Class, arriving the next working day if ordered before 1pm (Mon-Fri)

You can find the full details on this help article: Lost your SIM card?

Has this ever happened to you?
If so, how did you deal with it?
What are your tips for keeping your or your child’s phone safe?

NickEmmett what if it's an e-sim?

No. Lebara is very difficult if you lost your SIM because if there's no SIM in the phone you cannot receive codes