Reward claiming

The claiming of your rewards is a diabolical process. I’m ‘technical’ and I struggle with it every time. Invalid ‘wrong password’ messages, no easy way in, link from email does not work, etc…. Who on earth wrote that code??? It’s an embarrassment for an otherwise great company.

garryrobson I'm sorry to hear that you had a bad experience with claiming a Reward. I'd like to look into this for you. So I can do this can you please let me know if this was a Refer and Earn reward on one of our Lebara Rewards? Also were you trying to access this Reward via an email or directly on the website?

This was a refer and earn reward which I was enrolled about. I tried the links in the email but they don’t do what you expect. With great difficulty I eventually navigated my way there (after having to change my unrecognised passwords many times).
This is the second time I’ve had to go through this laborious routine.
And another thing, why does the system struggle with remembering passwords. Lebara is the only company I use that doesn’t recognise my password at least 75% of the time.

Also, this link doesn’t work. Well, it sort of does, if you know to scroll all the way to the bottom FFS!

OK thanks garryrobson! This is very helpful and should be all I need for now. I'll flag this with the team and get back to you once I have a response.

I'm fed up trying to claim my reward from referring someone. The link doesn't work in the email. I've emailed back and forth, tried chat and even spoke to a human who then gave me the wrong email address. There is obviously a known problem, when is it going to be sorted

I'm having exactly the same problem and unbale to claim reward. It doesn't recogise my passwords or my e-mail address which is so frustrating. I spoke to a member of staff at Lebara and was on the phone for over half an hour before she said just e-mail them, e-mail 'who', support I suppose and then end of call. Please help.

When you clik on the sin in button it doesn't go through and you see the next screen for two seconds before it returns you to this screen. Then if you are lucky enough to get rhough one out of 50 times it doesn't either recognise your password or e-mail or both. Please help Lebara to sort this issue out that you must be aware of.

DavidP57 Dont hold your breathe, they just fob you off with thanks for the help we will be back in touch, but never do. As i have had this on another thred about rewards.