Vat invoice

Should the invoices show vat as mine isn't ?

Great question NickC5, I'll need to check this one with the team. I'll update you once I have heard back.

Martin
Something has changed because I downloaded 2 invoices in April and they both definitely show VAT and the Lebara VAT registration number (which shows as GB100126296) . However when I look at later invoices in the payments section it now just shows the gross amount and no VAT or VAT number.
Lebara need to get this sorted because any VAT registered business users need an invoice showing the VAT amount and the Lebara VAT number

Martin is there an update on this please? We still can't see VAT on our Invoices even the ones where it was showing previously.

JohnN7, MatthewW8 I've raised this with the team and I'm waiting on a response. I'll update this topic once I have a response.

Martin thank you, we look forward to the update and hopefully VAT Invoices

No problem MatthewW8, I'lll update you as soon as I hear back.

Martin
Any update???
Surely this should have been sorted by now, it is pretty fundamental.

Nothing yet JohnN7, I did chase it up on Friday so I expect to have an update soon. I'll @ mention you once I have news.

Hi.
I am also looking for a VAT invoice, but the PDF in payment history does not break the cost down in this way.
I moved to Lebara as I was sold the VAT invoice as a feature. If I can't get this then I will unfortunately have to move to a new network.
Matt W

My invoice from March 2026 definitely has VAT. I've tried chatting with an online agent twice about this but all that has happened is that they let the chat timeout which then ends even though I try to keep it alive.

Hi what’s happening with this as I now have another with no vat on it

Martin Hi, an update on this problem re vat invoices would be good. It seems to be in line with the new financial year.

There is a mechanism for having VAT restored to accounts. I'm now on the second time that VAT has been removed from my invoices. I made a complaint and VAT was restored for a few months. When I went back into my account last week, VAT had been removed again. I would love to take out another SIM only service with Lebara for my business, but until Lebara sort out their VAT invoicing, I won't.

We've also had this sudden change and on requesting a reason for the change received:

We would like to inform you that we do not provide a VAT invoice, as we do not charge VAT on the amount you pay to us for the plan/purchase.

When I requested a reason as to why the price had not decreased if the VAT has been removed I was told:

I understand your concern regarding the previous invoices and why there has been no decrease in charges following the change in VAT presentation.
To clarify, Lebara’s pricing structure is set as a final retail price, meaning the amount charged to customers remains the same regardless of how VAT is displayed.
As a result, although the format of the invoice and VAT treatment has changed, the overall price of your plan or top-ups has not been reduced, as the pricing itself has remained unchanged.

We are now looking to move our contracts elsewhere, it's just a shame as the EU Roaming is very useful, as are the easy roaming top-ups.