Short Ringing Before Voicemail

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    Junior Member
    I have a Sony and a Samsung phone. The Sony rings 20 times before transferring to Voicemail whereas the Samsung rings only 8 times and it often goes to Voicemail before I can answer it. I've tried all the advice on the internet to extend the ringing time but nothing seems to work. I've also contacted Lebara Customer Services twice and followed their advice but neither suggestions worked. Do any Community members have any ideas to help, please?

    8 replies

  • #2
    Junior Member
    We have the same problem.
    Very difficult for an older person.
    Like younwe have tried numerous codes etc but with no success.
    Hope someone has a solution for us!

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    • #3
      Junior Member
      KingM1 I had found this on samsung's forum - if you have not tried the below steps already!
      To extend the ring time for incoming calls, please could you try the following steps?
      > Open the Phone app.
      > Select "Keypad".
      > Type **61*321**00# on your keypad, making sure you replace 00 with the number of seconds you want your phone to ring for.

      For example, you would enter the code as **61*321**30# in order for your phone to ring for 30 seconds before diverting to voicemail. You can set this to 05, 10, 15, 20, 25, or 30 seconds.

      > After you have entered the code, press the Call button. After a few seconds, you will see the following message:
      "Call forwarding
      when no reply
      Registration was successful.".

      This is confirmation that the ring time has been changed. Click "OK" to clear this message and you're all done.

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      • #4
        Junior Member
        Pri2025
        Many thanks that worked perfectly. Much appreciated.
        KingM1

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        • #5
          Junior Member
          Sadly for some reason this will not work on my Samsung

          Thank you all the same.

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          • #6
            Junior Member
            Have you tried dialing
            **61*121**11*30#
            on your phone? The 30 is the number of seconds you can set it to (max 30). If that doesn't work, try it with 25.

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            • #7
              Community Manager
              Gillian did the suggestion from HighChurch help with your issue?

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              • #8
                Junior Member
                Hi Martin
                Sadly my phone tells me 'unknown application'

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                • #9
                  Community Manager
                  No problem Gillian, I'll reach out to the team and see if I can get a solution for you.

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