Just changed to esim, one email says up to 4 hours to changeover. Phone reported no physical sim so removed it, but noticed I've got a new number! . So rang support told to re insert physical sim, after recovery from bin. Now to wait til midnight for my original port to esim. If I'd known that before getting an esim I wouldn't have got one. So I can't cancel esim , technicall problem to do. So going to get PAC and move back a physical sim. Not happy!
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2 replies
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An hour later rang back and got a very helpful agent who sorted the changeover from midnight to within the next 2 hours.
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errr yeah...
I have the same problem - I was NOT expecting (nor do I want!) a different number when moving to eSim!
Guess I'll have to call Lebara Support.
<update>
While looking for the support number I found this article on the website:-
Can I keep my existing phone number with eSIM?
Yes you can keep your existing number with eSIM, simply follow this simple 3-step process:
1. Activate your Lebara eSIM card.
2. Text PAC to 65075 from your existing mobile network SIM to get the PAC code.
3. Complete a port-in request, and it will be processed on the date selected by you.
(goes off to insert the old sim card)....
Last edited by MarkJ; 05-07-26, 09:43 PM.Comment
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