Welcome to the Help and Support board

Hi everyone,

Welcome to the Help and Support board! This is a space where you can get help and support with your support queries and and answers to any questions you have about all things mobile and Lebara!

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I need help. Can not make calls. When ever I try I get 'not registered on network' but I have an active account and have topped up yo make sure account is in credit. Can not find who to contact.

I have chatted to them today. The first guy said it was my sim and that I needed to buy another sim from the shops. I then got my partner to phone them and the recorded message said they are aware there’s a problem. I messaged back and chatted to someone else who confirmed this and said… no it’s our problem and not your sim. I wish they would make their mind up. 🤷♀️

Sorry wrong thread