eSim device swap to Pixel 11 Pro not fully provisioning (cannot receive calls)

Does it really take two days to switch to a new device? Just got a Pixel 11 Pro, switched (ie, got a new) eSIM, but now cannot receive calls. Got another new one to switch back to my old Pixel 8 Pro after exhausting options (including L1 support) and it was working again in a couple of minutes.

RobertN5 just to confirm are you referring to a SIM swap or a different process here? Thanks!

Martin
eSIM swap. Got the new QR code, installed it on Pixel 11 Pro. Switched eSim on my old device off & put it in airplane mode. Waited a few mins, toggled airplane mode on 11 Pro, SIM has registered. I can see my number against the "Lebara" eSim entry. I can make calls. Any attempt to call my number it goes straight through to voicemail.
I have to send my Pixel 8 Pro back for a rebate but can't do that until I can receive calls on the 11. If I don't sent it back, I will be charged £590 so it's pretty urgent that this is fixed. I raised the issue on Friday and am still waiting for someone to call me (clearly they can't now as I can't receive calls)

I am forced to move out of Lebara. Customer service says they can't help

Having the same problem .. incoming not coming and its going straight to voicemail with esim in pixel 11 pro. Customer service clue less what to do.

Same issue. Pixel 11 Pro, esim, can't receive calls.

RobertN5, R1234, MamtaP1, ChrisW19 there seems to be a common theme here with the Pixel11. I'm escalating this to see if the team are aware of any issues and will update you all once I have news.

Martin Also having the same issue, no incoming calls for a week on esim.

Agent on live chat has just told me it should be working tomorrow, you'll just need to restart device, it's a known issue with the Pixel 11.

here was there comment: "As I have checked with my team, I am so sorry, but today there are ongoing issues regarding the calls for Google Pixel, so please wait for end of the day, services will be restored."

I've been without a working phone since Friday now *SIGH*

I'm also experiencing this with a Pixel 11 Pro as a new customer, ported in from Smarty yesterday (Sept 2nd) to a Lebara esim, keeping my existing number. Data, text messages and outgoing calls work, but incoming calls go straight to voicemail, and if you deactivate voicemail by dialing 1210 you get the 'the number you have called is not recognised' message.

Mines still not working even tho they told me it would be. I've now been told if I have a physical SIM it will work so attempting that next, will keep you updated.

Had the same issue of receiving no calls after transferring my Lebara esim from my old phone to my new Pixel 11 pro.
I got a Lebara PAYG sim card , stuck it in my phone and turned off the esim and magically I could receive phone calls again.
So I phoned up the Lebara help line and asked them to transfer my esim account settings back onto the PAYG sim.
Everything is now working again as it should do.
If you are suffering from this problem just get another real sim card and get them to transfer your esim account onto it.
Problem solved.

Same issue here. Pixel 11 Pro, esim can't receive calls and SMS since Friday, still waiting support to sort it.

Weirdly I get SMS but no calls. Going to port to a physical SIM, that seems to be the only solution for the time being.

I also recently bought the pixel ll pro xl and converted my physical SIM to esim ,and having the same trouble not receiving calls ,I spoke to many customer care agents they tell me that this issue will resolve ,but I wanna know if it will actually resolve or if we have to go back to the physical SIM option ?