Cannot Receive Incoming calls via eSIM for Pixel Pro Fold

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    Junior Member
    Hi,
    I converted my physical SIM to an eSIM. I was told to wait for 24 hours before all the facilities would start to work. However, I cannot receive any calls after waiting for over 24 hours. All other servies are fine, I can make calls, Send/Receive texts, but I cannot receive any calls. The person who is calling just gets the line disconnected or says its an invalid number.

    4 replies

  • #2
    Community Manager 1
    It sounds like something as gone wrong with the SIM swap process Sonia. I would advice contacting customer support so they can take a look and see what's going on.
    Martin - Community Manager

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    • #3
      Junior Member
      Martin If it's an 11, they'll just say "not on the website as a supported device"

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      • #4
        Junior Member
        Sonia was this a pixel 11 pro fold?

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        • #5
          Community Manager 1
          I'll look into that one for you RobertN5. I'll @ mention once I have an update on the status of the pixel 11 pro fold.
          .
          Martin - Community Manager

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