Cannot Receive Incoming calls via eSIM for Pixel Pro Fold

Hi,
I converted my physical SIM to an eSIM. I was told to wait for 24 hours before all the facilities would start to work. However, I cannot receive any calls after waiting for over 24 hours. All other servies are fine, I can make calls, Send/Receive texts, but I cannot receive any calls. The person who is calling just gets the line disconnected or says its an invalid number.

It sounds like something as gone wrong with the SIM swap process Sonia. I would advice contacting customer support so they can take a look and see what's going on.

Martin If it's an 11, they'll just say "not on the website as a supported device"

Sonia was this a pixel 11 pro fold?

I'll look into that one for you RobertN5. I'll @ mention once I have an update on the status of the pixel 11 pro fold.
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Hi Martin, I'm using the 11 Pro - I'm on the verge of leaving as no one is bothering to call me from L2 support

Same issue here with a Pixel 11 Pro. Converted my sim to an eSim on 24 August, haven't been able to receive calls since. Anyone who calls me automatically goes straight to voicemail. Spoken to support numerous times and haven't received any resolution.

ChrisW19 Change back to a real sim instead of the esim and you will receive calls again.