New Customer eSIM - iPhone Air Only?

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    Junior Member
    Hi
    I am looking to open a new account, but I read in the FAQs and elsewhere that an eSIM is only available for the iPhone Air for new customers, whereas existing customers can use an eSIM for all compatible devices.
    Can anyone confirm?
    Thanks.

    3 replies

  • #2
    Community Manager 1
    Hey Machineage yes you're correct for new customers eSIMs. More information on eSIMs can be found in this community topic. If you have any further questions let us know.
    Martin - Community Manager

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    • #3
      Junior Member
      Thanks - so if I get a physical SIM for the new account, can it then be switched to an eSIM for use with devices other than the iPhone Air?

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      • #4
        Community Manager 1
        I would suggest reaching out to customer support to discuss your options here Machineage.
        Martin - Community Manager

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