My number got changed automatically

Hi, I need help with my Lebara eSIM.
I had a physical SIM with my original number 077xxx743. I then requested to change it to an eSIM. My old SIM already had my calling, data benefits and credit.
I received a message saying that my original number, plan, allowances and credit would be transferred to the eSIM. But I have now received another message saying my mobile number has changed to 073xxx178.
I did not ask to change my number. Can someone please explain why this happened and confirm if my original number will be kept?

Sorry to hear that you've had issues with the eSIM process anukerketta03997. This is not something I've seen on the community so far. You'll need to get in contact with customer support for help with this one. They will be able to review the swap process and see whats gone wrong.

anukerketta03997 heya how was this resolved? I am experiencing the same thing.